Question 1

What is your cancellation policy?

Accepted Answer

All Group Fitness classes must be cancelled or rescheduled at least 12 hours prior to the start of class. Late cancels and no-shows will incur the loss of the class credit. Early cancellations (prior to 12 hours) will receive a class credit to be used for a future date. No refunds will be issued. Clients using any unlimited package including the 8 Week Program package will incur a $20 late cancel/no show fee if they cancel inside the 12 hour window. In the event of inclement weather or traffic, our 12 hour cancellation policy for Group Fitness Classes applies.

Question 2

What if I have COVID 19 symptoms less than 12 hours before class begins?

Accepted Answer

The health and wellness of our staff and clients are top priority for BBS. If you are experiencing Covid-19 symptoms less than 12 hours before class begins, please let us know right away. You will not be permitted back into the studio for 2 weeks or until you provide a negative Covid test.

Question 3

What is your late entry policy?

Accepted Answer

To ensure the safety of our clients, those who are tardy will not be permitted to enter 5 minutes after the start of class. Late arrivals are processed the same as a late cancel. Credits are not reinstated for late arrivals not permitted into class.

Question 4

What is your waitlist policy?

Accepted Answer

All waitlist reservations must have a prepaid class credit. If you do not make it into class, the credit will be added back to your account. No refunds. If you make it into class, you will be notified via email with at least 12 hours notice. You must opt in to email notifications if you are on the waitlist. BBS also offers a text messaging notification but cannot guarantee message delivery. Email notifications are guaranteed. Clients are responsible to check their waitlist/reservation status. The 12-hour cancellation policy applies to all clients who make it off the waitlist and are added to class.

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