All single classes and group packages (including but not limited to: group single sessions, packs for group classes, 1-on-1 Personal training, Semi Private training and any in home or group private training) are non-refundable. Unless an error was made to your account, all purchases for previous classes will not be refunded or used as a “credit” towards another package. Semi private sessions will not be converted to private sessions and vice versa.
Class and private packs purchased in NY or LA, are non-transferable. They are only redeemable in the purchased city.
All accounts must have a valid credit card on file. Credit cards will be charged on the same day as your visit. If you have sessions owed you will not be able to attend class until your account is brought up to date. You have 30 days to bring your account up to date.
Please be aware that classes and packages expire, and future prices are subject to change. We will only extend or put a hold on package expiration dates for injury or at Management’s discretion.
Group Fitness and Private Training packs expire in 3 months.
Body By Simone does not accept the online registration of minors; please do not attempt to register or sign-up on the Website if you are under the age of 18. Body By Simone DOES permit minors, who are at least 16 years of age, to register for Private Sessions and Group Fitness Classes directly with the studio. Minors who are at least 16 years of age, must have their parent or guardian submit a Minor Waiver Form to give consent.
Please note that BBS has a 3-hour cancellation policy for all group fitness classes and a 24-hour cancellation policy for all Personal Training sessions.
In the event of inclement weather, you must cancel your private session by 8pm the night before to avoid paying for a late cancel. Group fitness classes will have a 3-hour cancellation policy.
**Clients with Unlimited Group Fitness Class packages who do not cancel their reservations in accordance with the cancellation policy will be charged $20 for the class to the card on file.
If you are relocating to another state we will work with you to complete your sessions before you leave and offer a workout plan that incorporates BBS TV.
In the event of an injury that prevents you from working out, an un-used package may be credited back within 5 days of purchase. If the package has already been partially used, we will extend the expiration date in order to allow you time to heal. A doctor’s note may be required.
All unworn and unused clothing, shoes, and BBS merchandise may be exchanged within 7 days of purchase for an item of equal or greater value. No credits will be given. Sale items are final sale.
We accept MasterCard, Visa and American Express. Cash payments may only be made at BBS studios.